Services

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Business Needs Define IT  Solutions

The needs of  business should drive the development of IT
solutions. Information technology  is most effective when there is alignment between IT and business plans,  processes, and requirements.

 Goal: Maximize Effectiveness Of IT  Resources
- Make better  use of existing resources.
- Make more informed choices on new  technology.
- Stay ahead of the competition.
- Improve internal  productivity and communications.
- Provide a seamless experience for your  customers. The Steps  Involved

1. Develop the  technology planning policy statement. Our client provides the authority and  guidance necessary to develop an effective IT plan.

 2. Assess your resources. Assess your  existing technology. Determine what your resources are and how effectively they  are working.

3. Define your needs. Determining what  information needs are will enable you to choose the best possible technology  solutions.

4. Research solutions. Once you know what  your needs are, you can begin to better examine the available options for  meeting those needs.

5. Write the plan. This is where it  really all begins to come together. Organize all of the information previously  gathered. Include a budget.

6. Implement the plan. Set reasonable  goals and implementation timelines. Assign responsibilities to involved parties.  Evaluate your progress.

7. Plan maintenance. The plan should be a  living document that is updated regularly to remain current with system  enhancements.

• IT systems are vulnerable to a variety  of disruptions, ranging
  from mild (e.g., short-term power outage, disk drive  failure) to severe (e.g., equipment destruction, fire) from a variety of sources  such as natural disasters to terrorists actions
  Many vulnerabilities may be minimized or  eliminated through
  technical, management, or operational solutions as part of  the organization’s risk management effort, it is virtually impossible to  completely eliminate all risks. In many cases, critical resourcesmay reside  outside the organization’s control (such as electric power or  telecommunications), and the organization may be unable to ensure their  availability. Effective contingency planning,  execution, and testing are
  essential to mitigate the risk of system and  service unavailability. 
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  The Steps  Involved
• 
  1. Develop the  contingency planning policy statement. Our clients provide the authority and  guidance necessary to develop an effective contingency plan.
• 2. Conduct the business impact analysis  (BIA). The BIA helps to identify and prioritize critical IT systems and  components.
• 3. Identify preventive controls. Measures  taken to reduce the effects of system disruptions can increase system  availability and reduce contingency life cycle costs.
• 4. Develop recovery strategies. Thorough  recovery strategies ensure that the system may be recovered quickly and  effectively following a disruption.
• 5. Develop an IT contingency plan. The  contingency plan should contain detailed guidance and procedures for dealing  with a variety of adverse circumstances.
• 6. Plan testing, training, and exercises.  Testing the plan identifies planning gaps, whereas training prepares recovery  personnel for plan activation; both activities improve plan effectiveness and  overall agency preparedness.
• 7. Plan maintenance. The plan should be a  living document that is updated regularly to remain current with system  enhancements.
  

Training solutions tailored to our  customers needs. One on one and classroom style training  covering a wide
variety of products. Custom written procedure manuals for  reference and
training new employees.